Your Cart is Empty
FREE SHIPPING on Spirit Shop Orders of 3+ items!
GlitterStarz Return Policy - Updated January 2020
Every piece that GlitterStarz Inc. creates is exclusively made for your custom order. Please contact GlitterStarz prior to ordering if you have any concerns or questions regarding sizing or fitting, fabric styles, pricing, mockups, logo printing types, production times and delivery dates, returns or exchanges.
We are available by phone or email, or web chat during business hours for customer’s individual questions prior to ordering.
Measuring Info
GlitterStarz cannot be held responsible for incorrect measurements/sizes submitted by the customer. Once approving the invoice and submitting payment, all products go straight to production. No changes can be made to your order once payment is received.
Once you pay your invoice, that serves as your approval for the sizes, styles, colors, quantity, and estimated ship date.
If your athlete requires extra length in their sleeves, skirt, or top, please make your sales representative aware, as this is a decision that is up to the coach/parent to decide. This is not a requirement for GlitterStarz to assume.
Please refer to our sizing charts on how to properly take measurements in order to avoid sizing issues when submitting for any orders.
You may also contact our Production team ( rachael@glitterstarz.com and/or shannon@glitterstarz.com) for any sizing questions.
Washing Instructions
Please see below for all custom products:
Please also refer to our product care guides which are shipped with every order, or are sewn directly into our products. This is to ensure the product is washed and cared for correctly. GlitterStarz cannot be held responsible for fabric bleeding or fabric fading, as care instructions have been provided. If you have any questions regarding washing or caring for your new products, please do not hesitate to call.
Our return policy does not cover ordinary wear and tear or damage due to improper use or care of products.
*** For unforeseen incidents and unfortunate mistakes, upon sending in photos of the damaged items, GlitterStarz is willing to cover 15% of the cost for new items.
Ex: damaged pieces due to incorrect washing—slits made by mistake from nails, staples, etc.
Returns or Exchanges
If a customer decides our product does not meet up to THEIR expectations, with regards to quality of fabric, stone work, our GlitterStarz Customer Service Team will gladly work with the customer to provide a resolution. You will have 14 days from the time you receive your product to contact GlitterStarz to address any issues you may see/have.
If you do not contact our team within those 14 days to address specific issues, GlitterStarz cannot be held responsible for any errors.
Please note: Due to many of our products being custom to individual teams—not all orders may qualify for a refund or exchange ; resolution of quality issues will be determined by the Manager’s discretion. Please be sure to save your invoice and order form, as this is a copy of your receipt and will be used in case of returns/exchanges.
While Glitterstarz is a custom uniform company, that does not mean that the received garments will come with custom sizes. Although we strive to fit our athletes into the perfect size, we are not responsible should alterations be required for a custom fit.
You may contact our Production / Customer Service Team with any questions at:
shannon@glitterstarz.com , Customer Care Advocate
customerservice@glitterstarz.com,
rachael@glitterstar.com, Operations Manager
FAQ
Q: How long after I pay will my items ship?
A: All orders go to production once your order has been paid. Depending on the items that you purchased, the estimated ship date will differ. Please discuss with your sales rep on product timelines and turnaround times.
Q: Can I change/cancel my order once I’ve paid and it goes into production?
A: Typically no. Once an order has been submitted and paid, changes or cancellations cannot happen. Please call our office immediately at 708.496.8004 if something urgent has come up that requires a change or cancellation.
Q: I forgot about some athletes, and need to add to my order, how do I do that?
A: You cannot add to an order once the order has been submitted and paid. We will invoice you separately and the order will go through production with its own Estimated Ship Date.
<We try to catch reorders up with other orders that are in production for the same team, we just cannot guarantee that we will be able to do so with every order.>
Q: Do I need to request custom length for garments?
A: Yes. GlitterStarz will happily adjust length where it’s possible, however, there is an added cost. GlitterStarz is not responsible for requesting if custom length is required- that is at the discretion of the individual submitting sizes.
Q: How long do I have to reach out with concerns regarding my order?
A: Per our policy, you have 14 days upon date of delivery to submit any concerns. For this reason, we strongly suggest that you have you team try on their garments upon receiving them.
Q: Does your company offer Rhinestone Repairs?
A: Yes! GlitterStarz provides FREE rhinestone repairs for the First Year after purchasing your new gear. After that, please contact a sales rep or speak with our Customer Care Advocate on what can be done after that first year. (We also can provide you with a rhinestone repair kit if needed as well).
Q: How do I know where to measure my athlete?
A: Please be sure to reach out to your rep with any and all measurement concerns and they’ll happily clarify where each measurement should be taken. Please also refer to our sizing charts.